Selling your items faster

There are steps you can take to get more attention to your items and sell them quicker and easier:

Revamp your listing

  • Use high quality photos from different angle in your listing to make sure the item is clearly visible in all its beauty.
  • Improve the title and description.
  • Add tags, this helps members find your item via search.

Build a trustworthy profile

  • Present yourself and your style briefly by filling in the ‘About you’ section in your profile. The description will be visible to the whole community.

Get noticed

  • Upload new items regularly - potential buyers will start following you and they'll be notified when you add something new.
  • Reduce the price of your items. Members who follow you or who have favorited your items will be notified of the discount.
  • Already started a conversation with your buyer? Make an offer to them!

Cancelling an order

To cancel your purchase:

  • Open your conversation screen with the other member
  • Click on the information icon (i) at the top-right corner
  • Choose Cancel transaction and select a reason, or write your own reason by choosing Other


  • A mutual agreement between a buyer and a seller about cancelling their order will help them avoid automatic negative feedback.
  • If you’re a seller and your item was bought, but the deal was cancelled along the way, click Re-upload in the conversation screen. This will make your item available again.

Receiving earnings from sold items

  • Buyer pays for an item, money is escrowed until good is delivered
  • Once the item is delivered, seller marks it as complete or buyer accepts it received
  • Buyer doesn’t report any issues after the item is delivered or 2 days after the item’s delivery order is completed automatically


If the buyer reports an issue and asks for a refund, the order is marked as pending. Shopndeli verifies this with both parties, asking buyer to arrange a return, upon receiving the item seller confirms it and order is cancelled - buyer gets full refund

How do sellers get paid

Your earnings will automatically appear in your bank account within 7 working days after transaction is closed (excluding weekends and public holidays).

If payment doesn’t appear in your bank account in 7 working days. Please contact us.

Managing your Payout details

If it’s your first Payout, please enter your bank details carefully to make sure your funds reach your bank account. Once you do, we’ll save the details for your future Payouts.

To add/edit your Payout details:

  • Press on your profile icon
  • Select Account settings
  • Choose Payout details
  • Fill in the bank account information and don't forget to save the changes you’ve made. Your bank information is securely stored by our payment partner Stripe.

Payment methods

After pressing the Buy now button, you’ll have to choose your payment method for that specific order. Payment methods available on Shopndeli are:

We accept all major credit and debit cards. Prepaid cards are also accepted, but we won't be able to issue refunds to them.


  • Buyer Protection applies to all payments made using the Buy now button. If you buy outside of Shopndeli, we won't be able to help you if a problem arises.
  • In case of a refund, it will appear in the same e-wallet or bank card you used when making the payment.
  • A small charge may be applied to your bank card to ensure its validity. This charge will be refunded immediately.
  • If you’re a minor, you may use Shopndeli only under your parent’s or adult guardian’s supervision and via their account. Note that it's strictly forbidden by law to use a credit/debit card without the permission of its owner.

What shipping options are available on Shopndeli?

There are 2 shipping options you can offer to your buyers on Shopndeli:
1. Hermes shipping

  • You’ll receive a prepaid shipping label and you’ll have to drop the item off at a Hermes ParcelShop.
  • Parcel tracking updates automatically on Shopndeli.
  • Shopndeli provides you with parcel compensation of up to £25.
  • Parcel will be delivered to buyer’s shipping address

Custom shipping

  • You may also use a shipping option of your choice.
  • You’ll need to add shipping cost when you upload your item. You’ve got to be precise, as you will neither be able to change the custom shipping option nor the postage price after your item is sold.
  • Make sure to check if your chosen shipping company provides any parcel compensation.


Currently only Custom shipping is available in Shopndeli platform

How does custom shipping method work?

If you prefer to choose the custom shipping option, please follow these steps:

  • Choose a shipping company which provides tracked shipping
  • Check the weight and dimensions of your item and find out the price of its delivery with your chosen shipping company - keep in mind that you’ll get paid only for the amount you've entered when uploading your item. You won’t be able to change the shipping method and its price after your item is sold!
  • During uploading your item at pricing screen check “shipping included” option, you then add shipping cost with product price

Changing your shipping address

When you sign up, we will ask you to enter your shipping address and it will be saved for your future purchases.

To edit your address:

  • Click on the profile icon
  • Select Account Settings
  • Choose Delivery Address
  • Edit and save changes

Shopndeli Refund Policy

When you buy using the Buy now button, you pay through Shopndeli, you are covered by the Buyer Protection.

With Buyer Protection, you can receive a refund if your order:

To edit your address:

  • Is significantly not as described
  • Never arrives
  • Is damaged in transit
  • Is cancelled by Shopndeli
  • Is manually cancelled by you (before the seller sends their item) or by your seller
    (after you submit a claim)

Purchased item doesn’t fit you or isn’t your style?

Unfortunately, you cannot claim a refund. You can still speak with your seller regarding the return, but it’s up to the seller to accept it. You can also upload the item to your own Shopndeli wardrobe and sell it there.

2 days to submit your claim

To claim a refund, press refund button from order page and bring the issue in the conversation screen with the seller. You have to do it within 2 days after the order is marked as ‘delivered’.

Once you do this, we’ll keep your payment on hold while you contact the seller. Express your concern to the seller and they will most likely help you solve the issue.

Your order will be completed and the payment will be automatically released to the seller if you miss the 2-day deadline.

Find mutual agreement with the seller

There are two possible solutions you and the seller may agree on:

  • You can keep the item and ask us to release your payment to the seller.
  • You can return the item, we’ll refund you.
You need to inform us about your chosen solution. Contact us when you find a mutual agreement, so we could make the final decision on the case.

Return fees

Usually, buyers cover the cost of the return postage unless you and your seller agree otherwise.

The return shipping cost depends on the shipping provider you and the seller choose. Any provider is suitable, as long as they offer parcel tracking.

Receiving a refund

You will receive your refund to the same card that you originally paid from. Usually money is refunded withing two working days, if not received after 7 working days please contact us.

When can I change shipping options as a seller?

You can change the delivery methods that you offer to your buyers only before they buy your items. You can do this by ticking the “shipping included” checkbox in the product pricing screen.

Once your buyer has made their purchase, you will either be using your own courier option or item be collected by buyer, otherwise, Shopndeli integrated shipping option which will provide shipping address and label to be printed from order page.

Currently only Custom shipping is available in Shopndeli platform

Who pays for shipping?

Buyers always cover the shipping costs. The shipping cost is shown at checkout, and it’s automatically added to the total payment for the order in case of integrated shipping option, for custom shipping seller includes shipping cost with the product price.

Currently only Custom shipping is available in Shopndeli platform

Packing an item

Before dropping off a sold item, you’ll have to ensure that it’s properly packed and can be safely transferred to the buyer:

  • Use sturdy packaging: it’s best to use outer packaging that is sturdy and strong, ideally a cardboard box.
  • Attach the shipping label properly: the label and, especially, the barcode should be stuck on a flat surface. Sticky tape should not cover the barcode, even if it’s transparent. . This will prevent various shipping issues.

If the item is damaged in transit because of inappropriate packaging, we may have to cancel the order and refund the buyer (as stated in our Refund Policy above).

Before you sell

Make sure your area has our shipping partner company’s parcel shop where you can drop the package off. You can choose your own shipping method otherwise. A poor choice may result in additional shipping costs and/or negative feedback.

Choosing parcel size (Shopndeli shipping option)

Since Jewellery and watches hardly ever need large packaging, we’ve a pre-set dimension and weight limit for packages. A maximum of 2kg per parcel and dimension should be measured using this technique "Add together the 2 shortest sides and multiply it by 2, add the length (maximum of 120cm). If the total is less than 245cm, you’re good to go!"

Shopndeli shipping label not generated

When you press Print label, the label is usually generated instantly. Once it is, you can download it directly to your device from the order page.

Still not working? Please contact us.









what's on your mind?